Western Distribution Center, Inc.
published: 2006 | Case Study | Human Resource Management
Subject Area: Human Resource Management; Organizational Behaviour
Key Issues: Safety Management; Motivation; Behaviour Modification; Organizational Change
Case Description: Mike Henley is the middle-level manager responsible for daily operations in a regional distribution subsidiary of a major mail-order catalog company. Recently, his facility has experienced an upward trend in the frequency of accidents, with the busiest season of the year still ahead.
# Case Pages: 8
Case Number: 140025-14-2
Teaching Note: Yes
revised May 24/06