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Wilfrid Laurier University School of Business & Economics
April 16, 2014
Canadian Excellence


Case Publications

Ticonderoga Public Utilities

Charlotte S. Stephens, William N. Ledbetter

published: 2006 | Case Study | Business Policy/Strategic Mgmt

Subject Area:    MIS; Organizational Behaviour; Business Policy/Strategic Management

Key Issues:    Computer Information Systems; Organizational Design; Restructuring
Case Description:    Anticipating continuing deregulation of the public utility industry, the president of Ticonderoga sees a need for organization-wide change. He looks to the chief information officer to begin the change process by reorganizing the Information Resource Organization (IRO) for the TPU holding company and its subsidiaries, some of whose presidents oppose the restructuring.

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revised May 24/06

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