Punctuality or Pettiness: Are Rules Meant to Be Broken?
Karen S. Moustafa, Thomas R. Miller
published: 2006 | Case Study | Human Resource Management
Subject Area: Human Resource Management
Key Issues: Personnel Policies and Procedures; Employee Discipline; Motivation; Performance Appraisal
Case Description: Jill Roberts, the Materials Manager for Worth District Hospital, a small rural hospital in California, finally had to face the problem with a high-performing but chronically tardy employee in her department. His lateness had gained the attention of the new chief executive who was striving to increase hospital efficiency. As a part of his review of hospital operations, the new CEO directed the Materials Manager to take disciplinary action against the employee, which could ultimately lead to his termination if his behaviour did not change. Although various tactics had been tried to change the employee’s behaviour, efforts proved less than successful. At the end of the case, the Materials Manager was caught in the dilemma of whether to obey the CEO and probably lose a valuable employee or find a way to retain the employee and satisfy management expectations of her boss.
# Case Pages: 6
Case Number: 140045-23-1
Teaching Note: Yes
revised May 23/06