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Case Publications
PC PRO
Janelle Heineke, Larry Meile
published: 2006 | Case Study | Operations Management
Subject Area: Operations Management
Key Issues: Breakeven Analysis; Process Analysis; Quality Control; Service Operations
Case Description: In a highly competitive and volatile market, PC PRO has developed a reputation for quality machines and service. But increasing demand is straining the firm's productive capacity; owner/operator Paul Connors faces increasing backlogs and customers who refuse to wait for deliveries. Capacity and demand are out of balance, and Connors must take action to satisfy his customers and maintain the viability of his business.
# Case Pages 14
Case Number: 040011-15-1
Teaching Note: Yes
revised May 23/06
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