Office Mart, Inc.
Thomas R. Miller, Linda Ferrell
published: 2006 | Case Study | Business Ethics
Subject Area: Business Ethics
Key Issues: Business Law; Product Liability; Retailing; Sales Management
Case Description: The regional manager of a chain of discount office supply stores is concerned about a tragic incident involving a store of his direct competitor. That store had sold an aerosol product designed for cleaning computers to teenagers who used it as an inhalant. The girl suffered coronary arrest and her family is suing the manufacturer, the store, and its managers for $25 million! The manager wonders whether the same kind of incident could happen in an Office Mart store.
# Case Pages: 6
Case Number: 160022-14-3
Teaching Note: Yes
revised May 23/06