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Case Publications
New England Health Plan
Janelle Heineke, Paul E. Morrison
published: 2006 | Case Study | Operations Management
Subject Area: Operations Management
Key Issues: Healthcare Management; Service Operations Management; Quality Control; Management of the Workforce
Case Description: Dr. James Stevens is under fire from both sides. His administrators demand that he improve utilization of the operating rooms. "Use the time, or lose it,'' they say. At the same time, his physicians complain about long waits to schedule their surgical cases. How can Stevens satisfy both demands?
# Case Pages: 11
Case Number: 040010-13-2
Teaching Note: Yes
revised May 11/06
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