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Case Publications
Laurier Phone System (A)
R. Craig
published: 2006 | Case Study | MIS
Subject Area: MIS
Key Issues: Setting Priorities; Digital Phone Systems
Case Description: Installation of a new digital phone system has gone poorly. It is the busiest time of year and people are upset. The Acting VP: Finance and Administration must make immediate decisions and develop a plan to correct the situation.
# Case Pages: 16
Case Number: 050009-G
Teaching Note: Yes
revised May 11/06
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