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Kate Cooper
William E. Stratton, David Efraty, Kim Jardine
published: 2006 | Case Study | Communications
Subject Area: Communications; Organizational Behaviour; Human Resource Management
Key Issues: Healthcare; Interpersonal Communication; Formation of a Psychological Contract
Case Description: Kate Cooper accepts a managerial position in a newly constructed community psychiatric hospital. Her perception of conflicting demands, changes in her duties, broken promises, interference from peers, and lack of management support leads to confusion and frustration, and Kate quits her job 3 months after the hospital opens.
# Case Pages: 4
Case Number: 110001-13-2
revised May 11/06
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