| 2001 |
Service problems and recovery strategies: An experiment (ABSTRACT) |
 External |
Levesque, T., & McDougall, G. |
| 2000 |
Customer satisfaction with services: putting perceived value into the equation (ABSTRACT) |
External |
McDougall, G., & Levesque, T. |
| 1999 |
Waiting for service: the effectiveness of recovery strategies (ABSTRACT) |
External |
McDougall, G., & Levesque, T. |
| 1998 |
Designing the service guarantee: unconditional or specific? (ABSTRACT) |
External |
Levesque, T., McDougall, G., & VanderPlaat, P. |
| 1998 |
The Effectiveness of Recovery Strategies After Service Failure: An Experiment in the Hospitality Industry |
External |
McDougall, G., & Levesque, T. |
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