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Wilfrid Laurier University School of Business & Economics
October 22, 2014
 
 
Canadian Excellence

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Terrence Levesque

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Pub. date Title File Type Authors
2006 EC295: Winter 06 outline PDF PDF (20k) T. Levesque
2001 Service problems and recovery strategies: An experiment (ABSTRACT) External External Levesque, T., & McDougall, G.
2000 Customer satisfaction with services: putting perceived value into the equation (ABSTRACT) External External McDougall, G., & Levesque, T.
1999 Waiting for service: the effectiveness of recovery strategies (ABSTRACT) External External McDougall, G., & Levesque, T.
1998 Designing the service guarantee: unconditional or specific? (ABSTRACT) External External Levesque, T., McDougall, G., & VanderPlaat, P.
1998 The Effectiveness of Recovery Strategies After Service Failure: An Experiment in the Hospitality Industry External External McDougall, G., & Levesque, T.
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