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Wilfrid Laurier University Lazaridis School of Business & Economics
July 25, 2016

Canadian Excellence


Terrence Levesque

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2006 EC295: Winter 06 outline PDFPDF (20k) T. Levesque
2001 Service problems and recovery strategies: An experiment (ABSTRACT) ExternalExternal Levesque, T., & McDougall, G.
1998 Designing the service guarantee: unconditional or specific? (ABSTRACT) ExternalExternal Levesque, T., McDougall, G., & VanderPlaat, P.
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