Research publication
Kalyani Menon
| View all Kalyani Menon documents |
| Pub. date | Title | File Type | Authors |
|---|---|---|---|
| 2007 | The effect of emotional provider support on angry versus anxious consumers (ABSTRACT) |  External |
Menon, K. and Dubé, L. |
| 2007 | Building customers' affective commitment towards retail banks: The role of CRM in each 'moment of truth' (ABSTRACT) | External |
Menon, K. and O'Connor, A. |
| 2004 | Service Provider Responses to Anxious and Angry Consumers: Different Challenges, Different Payoffs (ABSTRACT) | External |
Menon, K. and Dubé, L. |
| 2000 | Multiple roles of consumption emotions in post-purchase satisfaction with extended service transactions (ABSTRACT) | External |
Dubé, L., & Menon, K. |
| 2000 | Ensuring greater satisfaction by engineering salesperson response to customer emotions (ABSTRACT) | External |
Menon, K., & Dubé, L. |
| View all Kalyani Menon documents |
