| 2008 |
Web site satisfaction and purchase intentions: Impact of personality characteristics during initial web site visit (ABSTRACT) |
 External |
Ranaweera, C., Bansal, H., and McDougall, G. |
| 2007 |
Are Satisfied Long-Term Customers more Profitable? Evidence from the Telecommunication Sector (ABSTRACT) |
External |
Ranaweera, C. |
| 2003 |
Best student paper: Some moderating effects on the service quality-customer retention link (ABSTRACT) |
External |
Ranaweera, C., & Neely, A. |
| 2003 |
The influence of satisfaction, trust and switching barriers on customer retention in a continuous purchasing setting (ABSTRACT) |
External |
Ranaweera, C., & Prabhu, J. |
| 2003 |
On the relative importance of customer satisfaction and trust as determinants of customer retention and positive word of mouth (ABSTRACT) |
External |
Ranaweera, C., & Prabhu, J. |
