Information Technology Services

Director:  John P. Kearney, BCom, MBA, MEng, ext. 3910
Manager, Client Services: Andrzej Gadomski, MSc, ext. 3511
Manager, Technical Support: Carl Langford, BSc, ext. 3482
Manager, Networks and Telecommunications: Bob Ellsworth, BA, ext. 3120
Data Base Administrator: Niels Andersen, BCS, ext. 3760
Data Base Administrator: Patricia Clarke, BMath, ext. 3913
Office Locations: Arts Building, Rooms: 2A1-2A13 (A Wing), 1C12 (C Wing), 202 Regina Street North, Rooms: R134, R241, R280-291, Dr. Alvin Woods Building, Room: 2-301
Office Hours: Monday to Friday, 8:30 a.m. to 12 noon and 1 p.m. to 4:30 p.m.
Help Desk: ext. 4357 (HELP)
Website: www.wlu.ca/its

Information Technology Services (ITS) provides computing and communication services to students, faculty and staff for instructional, research and administrative purposes. The department is responsible for all centrally managed computing and communication resources. The university's computing environment is based on UNIX and Novell. Students can activate Novell accounts at any time during the academic year and request a UNIX account when needed for special projects. As computing is deemed an integral part of learning, all registered students will have access to computing facilities. It is the university's aim to provide unrestricted access to computing, although there may be instances when resources have to be limited. There are no fees at present for using the university's computing resources. Systems can be accessed from several computer lab locations distributed across the campus including Brantford and various microcomputer labs within departments. These facilities can be accessed on an individual basis and/or in conjunction with course work. Laurier runs an integrated, networked computing environment where a student's account will run in any lab and will allow printing to any printer. Laser printing and colour printing (paper and transparencies) facilities are available in several different locations on campus, and there is a per-page charge associated with printing. ITS also provides support to specialized teaching and research resources for the campus.

ITS consists of four groups that deal with different aspects of computing. The Client Services group is responsible for the Help Desk, user training, software and hardware support. The Technical Support group provides system support to various servers, user administration, backup and file management services. The Network and Telecommunications group manages the campus data network and the telephone system. Information Systems group develops, maintains and supports Laurier's university information systems - student information, finance, alumni and development and human resources.