Wilfrid Laurier University Undergraduate Academic Calendar - 2011/2012
Canadian Excellence

OL215
The World of Customer Service
0.5 Credit

This course will provide an introduction to research, theories and best practices in the field of Customer Service. The concept of customer service will be applied to many different levels of contemporary society from private retail settings to interactions with clients and citizens in the public sector.

Additional Course Information
Prerequisites
BU208 or JN109/MB109/OL109.