Wilfrid Laurier University Graduate Calendar - 2008/2009
Canadian Excellence

SK679
Managing Social Service Agencies
0.5 Credit

This course introduces students to essential concepts and processes related to the effective management of smaller social service agencies. Topics may include: diagnosing the organization and its environment, effective coordination and communication, leadership and board governance, juggling management and front-line responsibilities, teamwork, decision-making, creativity and innovation, developing and maintaining interorganizational alliances, addressing diversity, managing change and solving organizational problems, and preventing stress and burnout.